Customer support is a top priority for FACIO. It's our goal to provide the best service you have experienced...ever! We provide round the clock customer support to help you get the most value out of your solution. FACIO employees are available 24x7 to meet and exceed customer's expectations.
Unlimited Support and Fast Response
Every customer gets fast responses to critical issues, unlimited technical phone and online support, free updates and upgrades and as well as support for, configuration and administration of all FACIO products. Included in your subscription-
Direct access to qualified support specialists- team of technical experts who understand your business
Personalized action plan on issues- specialists provide constant updates
Proactive monitoring- remote monitoring, trend analysis and management
FACIO customer support, engineering and quality assurance departments are managed jointly, so that our support personnel are always well informed of new product functionality and anyissues are resolved quickly. Through proven, best-practice methodologies, FACIO's highly experienced support teams will help make sense of your issue, achieve a solution, and work with you to transfer that knowledge to your support staff and users.